When I complained they apologised and offered to send me another suit of my choice – I rejoiced! I thought this is a boutique with good ethics and had even started putting together my glowing review; however after that things have gone from bad to worst… They initially ignored me, I wasn't too worried though as I thought a new suit is being made for me in good faith so I should be patient but then after a couple of months I received an email from one of my lovely followers asking for help as she had sent money and never received anything – that for me was terrible. Obviously the responsibility lies on the individuals head and I only list my personal experience/opnion but I still felt bad for this reader and tried to follow up… the reader was told that her suit is ready to be shipped but there was a bereavement in the Hoop family and I like to believe people don’t lie about such stuff so decided to be patient further but that was over 6 weeks ago and I’ve noticed their page is updated regularly with competitions and press clippings… surely they can take out a few minutes to address a package and ship it??
In my opinion if you take money for an item and don’t deliver that is stealing and this is what they're doing - if there are any changes or updates I shall let you guys know but for the time being L STEER CLEAR!!!!